Shipping policy

1. Overview

This Shipping Policy explains the processing, shipping and delivery arrangements for orders placed through stylealoud.shop.

We aim to provide customers with clear delivery expectations before they complete a purchase.

For delivery-related enquiries:

Email: info@stylealoud.shop

2. Free Standard Shipping

All orders placed through stylealoud.shop receive free standard shipping.

Standard shipping charge:

£0.00

No standard delivery fee will be added to an order.

If an optional paid or expedited method is introduced, its applicable cost and estimated delivery timeframe will be shown before the customer completes checkout.

3. Estimated Delivery Time

Our standard estimated delivery period is:

15–20 days from successful order confirmation.

Customers should therefore normally expect delivery within approximately 15–20 days after the order has been successfully confirmed.

This timeframe is the delivery arrangement we publish for standard orders.

UK distance-selling rules require businesses to provide customers with information about delivery arrangements, costs and expected arrival times before an order is placed.

4. Order Processing

Following successful order submission, processing may include payment verification, fraud checks, product allocation, picking, packing, shipping-label preparation and carrier handover.

Customers may receive order confirmation or shipping notifications at the email address supplied during checkout.

5. Delivery Estimates

Delivery estimates are provided in good faith.

Actual arrival times may occasionally be affected by circumstances including:

• Carrier disruption;
• Severe weather;
• Public holidays;
• Major transport disruption;
• Unusually high order volumes;
• Security procedures;
• Customs procedures where applicable;
• Incorrect delivery information; and
• Other circumstances outside our reasonable control.

Nothing in this Shipping Policy removes statutory rights that may arise from significant delivery delays.

6. Accurate Delivery Information

Customers should provide a complete and accurate delivery address during checkout.

If you identify an error after ordering, contact:

info@stylealoud.shop

immediately.

We will make reasonable efforts to amend the information where fulfilment has not progressed too far.

However, an address change cannot be guaranteed after a parcel has been processed or dispatched.

7. Tracking Information

Where tracking is available, customers may receive tracking information after dispatch.

It can take time for newly generated tracking information to display movement in a carrier's system.

A temporary absence of tracking updates does not necessarily mean that the shipment has been lost.

8. Multiple Parcels

Some orders may be divided into more than one package for fulfilment reasons.

If an order is split:

• Parcels may arrive separately;
• Separate tracking numbers may be issued; and
• No additional standard shipping fee will be charged solely because the order was split.

9. Delivery Attempts

Depending on the carrier and destination, delivery may involve an attempted delivery, safe-place delivery where authorised, redelivery, collection point or another carrier-supported method.

Customers should review carrier notices and tracking updates where available.

10. Delayed Orders

If your order has not arrived after the expected 15–20 day delivery period, please contact:

info@stylealoud.shop

Please include your order number and the email address used during checkout.

We will review available shipping information and, where appropriate, investigate with the carrier or fulfilment provider.

11. UK Delivery Requirements

UK government guidance states that distance sellers generally need to deliver within 30 days unless a different period has been agreed with the customer.

Our stated standard delivery arrangement is 15–20 days, and this policy does not prevent customers from exercising any remedy available under applicable law if delivery obligations are not met.

12. Lost Parcels

If tracking or carrier investigation indicates that a parcel has been lost before proper delivery, please contact us.

We may review fulfilment records, tracking events and carrier information.

Where a shipment is determined to have been lost before proper delivery, we will provide an appropriate solution consistent with applicable consumer rights.

13. Damaged Packages

If your parcel arrives visibly damaged, retain the packaging where reasonably possible and contact:

info@stylealoud.shop

Photographs of the outer package, shipping label, inner packaging and damaged product may assist with investigation.

14. Incorrect Products

If you receive an item that does not match your order, please contact us.

We will review the transaction and provide an appropriate solution.

15. Missing Products

If part of an order appears to be missing, first check whether separate tracking information has been provided.

If all expected parcels have arrived and an item remains missing, contact us for assistance.

16. Tracking Shows Delivered but Parcel Cannot Be Located

If tracking indicates delivery but you cannot locate the package, please check the immediate delivery area, any authorised safe location, carrier notices and household members where appropriate.

If the parcel remains missing, contact us so that the circumstances can be reviewed.

Nothing in this provision transfers delivery risk earlier than applicable law permits.

17. Refused Deliveries

Customers wishing to cancel an order should notify us directly rather than relying only on refusing delivery.

Cancellation requests should be sent to:

info@stylealoud.shop

18. Unclaimed Packages

If a parcel is not collected and is returned to sender, we will review the order once the return has been confirmed.

Any applicable refund will be handled under our Return and Refund Policy and applicable consumer law.

19. Free Shipping and Returns

Our free standard shipping applies to outbound standard delivery.

Return shipping costs are governed separately by our Return and Refund Policy.

A customer exercising a change-of-mind return may be responsible for direct return costs where legally permitted, while return arrangements for faulty or incorrectly supplied products may be treated differently.

20. Peak Periods

During major holidays, promotions or unusually high-volume periods, delivery networks may experience additional pressure.

We will continue to take reasonable steps to process orders efficiently.

21. Delivery Questions

When contacting us about a delivery, please provide sufficient order information so that we can identify the shipment.

Do not send complete card numbers or sensitive payment credentials by email.

22. Contact Us

For all shipping and delivery enquiries:

stylealoud.shop
Email: info@stylealoud.shop

Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 days