Refund policy

Welcome to stylealoud.shop.

At stylealoud.shop, we are committed to providing a fair, transparent, and reliable shopping experience. We understand that purchasing clothing, footwear, and fashion accessories online may sometimes result in a product not meeting your expectations.

Our Return & Refund Policy explains how customers can request returns, the conditions for return eligibility, return shipping responsibilities, refund processing timeframes, and the methods used to issue approved refunds.

This policy applies to eligible purchases made through https://stylealoud.shop for delivery within the United States.

1. Our 30-Day Return Policy

We offer a 30-calendar-day return policy for eligible products purchased from stylealoud.shop.

Customers must submit their return or refund request within 30 calendar days after receiving their order.

The return period begins on the day following the confirmed delivery date and includes weekends and public holidays.

For example, if an order is delivered on October 1, the customer may submit a return request through October 31.

The return request must be submitted within this 30-day period. However, the returned merchandise does not necessarily need to arrive at our return facility within the same period, provided the return request was submitted on time and the customer follows the return shipping instructions.

Requests received after 30 calendar days may not qualify for discretionary returns unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a standard return, the following conditions generally apply:

  • The return request must be submitted within 30 calendar days after delivery.

  • The item must be unused and unworn, except for reasonable fitting or inspection.

  • The item must be in substantially the same condition as when it was received.

  • Original product tags, accessories, and packaging should be included where reasonably possible.

  • The product must not have been washed, intentionally damaged, or altered after delivery.

  • The customer must provide an order number or other reasonable proof of purchase.

Customers may try on clothing or footwear to check the fit, provided the items remain clean and in a returnable condition.

These standard return requirements do not restrict rights applicable to defective, damaged, incorrectly supplied, or misdescribed merchandise.

3. Non-Returnable Items

Certain products may be excluded from discretionary returns for hygiene, personalization, or product condition reasons.

These may include:

  • Worn or used underwear and intimate apparel

  • Swimwear with removed or damaged hygiene protection

  • Personalized or customized products clearly identified as non-returnable before purchase

  • Items that have been washed, altered, or intentionally damaged after delivery

  • Products clearly marked as final sale or non-returnable before purchase, where permitted by law

These restrictions do not override mandatory consumer rights or available remedies for defective, damaged, or incorrectly supplied products.

4. How to Request a Return

To request a return, please contact our customer support team by email.

Email: info@stylealoud.shop

Please include the following details:

  • Order number

  • Full name

  • Email address associated with the order

  • Name of the product being returned

  • Reason for the return

  • Photographs where applicable, particularly for damaged or incorrect items

Our customer service team will review the request and provide return instructions.

Please contact us before sending merchandise back to ensure that the return is properly identified and directed to the correct return facility.

Customers who submit requests within the 30-calendar-day period will retain their eligibility while their requests are reviewed, subject to the applicable return conditions.

5. Return Shipping Address

Eligible returns should be sent to the following address after receiving the necessary return instructions:

stylealoud.shop — Returns Department

1977 Quilly Lane
Columbus, OH 43219
United States

Return Support Email: info@stylealoud.shop

Please securely package all returned merchandise to prevent damage during transportation.

We recommend using a shipping service that provides tracking and proof of delivery.

Customers should retain their tracking numbers and shipping receipts until the return process is completed.

Please do not send returned items to our United Kingdom business address unless specifically instructed by our customer support team.

6. Return Shipping Costs

For standard discretionary returns, including those due to personal preference, a change of mind, or incorrect size selection by the customer, the customer is responsible for the return shipping cost.

For returns involving an item that is confirmed to be defective, damaged upon arrival, incorrectly shipped, or materially different from its description, stylealoud.shop will cover reasonable return shipping costs where a return is required.

Restocking Fee: $0.00 USD

We do not charge a restocking fee for eligible returns.

Our standard outbound shipping service for eligible United States orders is free.

Any legally permitted deductions or adjustments will be clearly explained to the customer.

7. Return Inspection and Approval

Once a returned item arrives at our return facility, our team will inspect the merchandise and verify its eligibility.

The inspection may include reviewing:

  • The order information

  • The product's condition

  • The date the return request was submitted

  • Whether the item meets the return conditions

  • Whether any applicable exclusions apply

Following the review, we will notify the customer whether the return and refund have been approved.

If additional information is required, we will contact the customer using the contact details provided with the order.

If a standard return is not eligible, we will explain the reason and discuss any available options.

For defective, damaged, or incorrectly supplied items, we may approve an appropriate refund or other remedy without requiring a physical return where circumstances justify doing so.

8. Guaranteed Refund Processing — Within 7 Business Days

stylealoud.shop guarantees that all approved monetary refunds will be issued to the customer's original payment method within 7 business days after refund approval.

Our refund commitment is:

Refund Processing Time: Within 7 Business Days After Approval

Refund Method: Original Payment Method

Once a refund has been approved, we will initiate and submit the applicable refund through the original payment channel promptly and no later than the seventh business day following approval.

Business days are Monday through Friday, excluding applicable public holidays.

For standard merchandise returns, refund approval generally follows receipt and inspection of the returned item.

The seven-business-day refund processing period begins on the date the refund is approved, not the date the initial return request is submitted.

We will not require customers to accept store credit, gift cards, discount vouchers, or other alternatives instead of an approved monetary refund.

Although we guarantee that the refund transaction will be submitted to the original payment channel within 7 business days, the final date on which funds appear in the customer's account may depend on the bank, card issuer, or payment service provider.

If an approved refund has not been processed within the stated timeframe, please contact our customer service team for immediate assistance.

Any shorter refund deadline required under applicable law will take precedence.

9. Refund Amount

For an approved full return, the refund will generally equal the amount actually paid for the eligible returned merchandise, including any applicable refundable taxes.

For a partial return, the refund will reflect the purchase price of the eligible returned items and any corresponding tax adjustments.

Standard Shipping Fee: $0.00 USD

Restocking Fee: $0.00 USD

No restocking fee will be deducted from an eligible refund.

If a promotional discount or special offer was applied to the original purchase, the refund amount will be based on the actual amount paid for the returned items, subject to applicable legal requirements.

The customer will be informed of the approved refund amount.

10. Refund Method

All approved monetary refunds will be issued through the original payment method used at checkout.

Depending on the original transaction, this may include eligible credit cards, debit cards, or supported digital payment services.

We do not require customers to receive refunds through store credit or alternative accounts.

If the original payment method is closed, expired, or otherwise unavailable, customers should contact our support team.

Any alternative refund arrangements must comply with the applicable payment provider's rules and relevant law.

11. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from the item ordered, please contact us promptly after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Photographs of the affected item and packaging, where reasonably available

Our team will review the information and offer an appropriate resolution.

Depending on the circumstances, the resolution may include:

  • A replacement item

  • An exchange, where available

  • A full or partial refund, as appropriate

Where an issue results from our error, we will cover reasonable return shipping costs if returning the merchandise is necessary.

Any applicable customer rights under consumer protection laws remain unaffected.

12. Exchanges

Customers wishing to exchange a product for a different size, color, or style should contact our customer support team.

Exchange eligibility depends on the condition of the original merchandise and the availability of the requested replacement.

If a direct exchange is not available, customers may request an eligible return and place a separate order for the desired product.

Any additional costs or price differences will be communicated before an exchange is finalized.

13. Order Cancellations

Customers wishing to cancel an order should contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before shipment.

If an order has already been dispatched, immediate